REFUND AND RETURNS POLICY

Last Updated: September 15, 2026

Thank you for shopping with Aveloria Fashion. We hope you are satisfied with your purchase. If you are not completely satisfied, please review our return and refund policy below.

  1. RETURN PERIOD

We accept eligible return requests within 30 days of the date you receive your order.

To be eligible for a return, the item must be unused, unworn, unwashed, undamaged, and in its original condition with all original tags and packaging attached.

Items that show signs of wear, washing, alteration, damage, stains, odors, or missing tags may not be eligible for a return.

  1. HOW TO REQUEST A RETURN

Before returning any item, please contact our customer service team at:

Email: serve@aveloriafashion.com

Please include the following information:

  • Your order number
  • Your full name
  • The email address used to place the order
  • The item(s) you wish to return
  • The reason for the return
  • Photos of the item if it is damaged, defective, or incorrect

Please do not return your package without contacting us first. Our customer service team will provide return instructions after reviewing your request.

  1. RETURN SHIPPING COSTS

If you are returning an item because you changed your mind, selected the wrong size or color, or no longer want the product, the return shipping costs will generally be the customer’s responsibility.

If you received an incorrect, damaged, or defective item due to an error on our part, please contact us with photos or other relevant information. After verification, we will provide an appropriate solution and, where applicable, cover reasonable return shipping costs.

  1. NON-RETURNABLE ITEMS

For hygiene, safety, or other applicable reasons, certain products may not be eligible for return, including:

  • Underwear and intimate apparel
  • Swimwear without the original hygiene protection
  • Worn, washed, altered, or damaged clothing
  • Items without original tags
  • Personalized or customized products
  • Gift cards
  • Final sale or non-returnable items where clearly indicated before purchase

This does not affect any rights you may have under applicable consumer protection laws.

  1. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at serve@aveloriafashion.com.

Please provide your order number and clear photos showing the issue so that we can review your request and provide an appropriate solution.

  1. SIZE AND COLOR DIFFERENCES

Please check the size chart carefully before placing your order.

Minor measurement differences may occur due to different measuring methods. Colors may also appear slightly different depending on lighting, photography, and your device or screen settings.

If you are unsure about sizing before purchasing, please contact our customer service team for assistance.

  1. REFUNDS

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If your return is approved, the refund will generally be issued to your original payment method.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part or otherwise required by applicable law.

  1. REFUND PROCESSING TIME

After your refund has been approved, please allow approximately 5–10 business days for the refund to appear in your account.

The exact processing time may vary depending on your bank, card issuer, or payment provider.

  1. EXCHANGES

If you would like a different size, color, or item, please contact us at serve@aveloriafashion.com.

Depending on product availability and your location, we will advise you of the available exchange or return options.

  1. ORDER CANCELLATIONS

If you need to cancel or change an order, please contact us as soon as possible after placing your order.

We will try our best to accommodate your request. However, once an order has entered processing, fulfillment, or shipment, we may not be able to cancel or modify it.

  1. RETURN PACKAGES

Customers are responsible for following the return instructions provided by our customer service team.

We recommend using a trackable shipping service when returning an item. Aveloria Fashion cannot be responsible for return packages that are lost before they are received by the designated return facility.

Please do not send returns to the company address listed on our website unless our customer service team specifically instructs you to do so.

  1. CONTACT US

If you have any questions about returns, exchanges, or refunds, please contact us:

Brand: Aveloria Fashion

Company: Beijing Fengda Yunchuang Technology Co., Ltd.

Email: serve@aveloriafashion.com

Phone: +86 198 9701 7975

Address: Room 111-891, 1st Floor, No. 87 Xisanhuan North Road, Haidian District, Beijing, China

We will be happy to assist you with your order.